Use the steps below to reset your File 990 password
1. Go to https://app.file990.org/password/reset.
2. Enter the email address you used to set up your account and click the Send Password Reset Link button.
If you receive a "We can't find a user with that e-mail address" error message, please see "We can't find a user with that e-mail address" section below.
3. You will receive an email with instructions on how to update your password. Follow the instructions in the email to reset your password. (Be sure to check your spam folder if you don't see the email in your inbox).
Password Requirements:
- Minimum 8 Characters in length
- At least one uppercase character
- At least one lowercase character
- At least one special character (!@#$_%),
- At least one number.
IMPORTANT! The reset password link in the email expires after 3 hours. If you do not reset the password within this time limit, you must request another password reset link.
We Can't Find a User With That E-mail Address
This means that the email address entered does not match a pre-existing email used to submit a return on File990.
- If you have not previously used File990 to submit your annual return, simply visit https://app.file990.org/register, choose the desired return from the dropdown menu, enter your EIN and email to set up your new account and start your return.
- If you have previously used File990 to submit your annual return, please send an email to info@file990.org containing your EIN and a brief description of your issue, or select the "Support" icon at the lower-right side of your screen to contact one of our support specialists.
If unsuccessful, please send an email to info@file990.org containing your EIN and a brief description of your issue, or select the "Support" icon at the lower-right side of your screen to contact one of our support specialists.